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How okgame99 Handles Your Personal Information

Your account details and payment information — including data tied to GCash, Maya and InstaPay transactions — are handled with care and stored only for the purposes described in this policy.

Account data protectedGCash & Maya transaction privacyYour rights, clearly statedNo data sold to third partiesContact us to update or delete
okgame99 How okgame99 Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access, correct or remove your account data, our support team can walk you through the process. Requests about payment records linked to GCash, Maya or InstaPay transactions can also be raised through the same channels. We aim to respond to all data-related queries within a reasonable period and will confirm receipt of your request when you get in touch.

Live Chat Reach our support team directly through the live chat widget in your account dashboard. Mention 'privacy request' and we will route your query to the right person.
Email Support Send your data access, correction or deletion request to our support email address found in your account settings. Include your registered mobile number for faster verification.
Account Settings Some data preferences — like marketing communication opt-outs — can be managed directly inside your account profile without needing to contact support at all.
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We apply layered controls across your account — from how we store credentials to how long we keep transaction records. These practices are shaped around the real flows Filipino account holders use every day, including mobile login via OTP, e-wallet deposits and in-session cookie management. Each area below reflects a real operational step, not a general policy statement.

Account Security

Your login is protected by OTP verification sent to your registered mobile number. We never store passwords in plain text, and session tokens expire after inactivity to reduce unauthorised access risk.

Cookie Management

We use session cookies to keep you logged in while you move between game lobbies on mobile. You can clear cookies through your browser settings at any time, though this will end your active session.

Data Retention

Active account data is retained while your account is open. After closure, we keep only what Philippine regulations require us to hold. Everything else can be deleted on your written request via support.

Payment Record Privacy

GCash, Maya and InstaPay transaction confirmations are stored in encrypted logs accessible only to authorised staff and, where required, regulatory authorities under applicable local law.

Common Questions About Your Privacy at okgame99

These are the questions we get most often about how personal data is handled. If yours is not listed here, reach us through live chat or the support email in your account settings.

We collect your name, mobile number, email address and any identity documents you submit for verification. Device and browser data is also logged automatically to protect your account session.

No. Our payment processor handles the transaction. We receive only the confirmation reference and the deposit amount — never your GCash PIN, Maya password or InstaPay credentials.

Yes. Send a data access request through live chat or the support email found in your account settings. Include your registered mobile number so we can verify your identity before releasing any records.

Contact support via live chat or email and specify that you want a deletion request. We will remove data we are not required to retain under local regulations and confirm what was deleted and what was kept.

We share data only with payment processors, identity verification partners and authorities where Philippine law requires it. We do not sell or pass your data to advertising networks or third-party marketing lists.

We retain only the records that applicable regulations in the Philippines require us to keep after account closure. All other data can be removed on your written request submitted through our support channels.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.